Customer Service Agent

Join Our Customer Service Team (Part Time Wednesday to Friday 9am to 5pm)

Location: Matraville NSW

The Dinner Ladies is a home food delivery service, creating delicious homestyle frozen meals and delivering them straight to your door. We cook for everyone filling your freezer with flavour and making mealtimes easier! 

We’re a small (but mighty) team of food lovers and friendly problem solvers and right now we’re looking for a new Customer Service team member to join us part time from Wednesday to Friday 9am to 5pm.

Whether you’re early in your career or looking for a stable and people focused role this could be the perfect fit

Why You’ll Love Working With Us

• A friendly supportive workplace where everyone helps each other out

• Opportunity for hybrid work once you’re settled in 

• 25 percent staff discount on our full range of meals

• Birthday leave so you can enjoy your special day off

• Fixed part time schedule for a healthy work life balance

• Immediate start available

What You’ll Be Doing

As the first point of contact for our customers your job is to make their day a little better whether that’s answering a quick question fixing a delivery issue or simply having a friendly chat

Your day to day will include:

• Responding to customer queries via phone email and live chat with empathy and efficiency

• Helping customers navigate our website menu and delivery process

• Logging call notes and flagging any follow ups

• Resolving customer concerns or complaints in a warm constructive way

• Liaising with the packing and courier teams to troubleshoot delivery issues

• Supporting customers with dietary info order details or meal recommendations

• Collaborating with the Customer Service Supervisor and team to improve processes

• Keeping things calm and organised during busy periods

What Will Help You Succeed

• A friendly positive approach and a desire to help others

• Great communication skills both written and verbal

• Confidence using computers and learning new systems experience with Shopify Gorgias Klaviyo or AirCall is a plus but not essential

• Strong attention to detail and the ability to multitask

• Empathy problem solving skills and the ability to stay calm under pressure

• Motivation to work independently with support from your team when needed

• Previous customer service experience is helpful but we’re also open to junior applicants with the right attitude we love seeing people grow

Role Details

• Part time permanent role

• Shifts run Wednesday to Friday 

• Includes a 30 minute unpaid lunch break

• Based in our Matraville office with the option to work from home potentially once fully trained

Our Hiring Process Simple and Supportive

We keep things respectful of your time and straightforward Here’s what to expect:

1. Apply Submit your resume and a short cover letter telling us a bit about yourself

1. Phone Chat A short and friendly call to get to know you better and share more about the role

1. In Person Interview and Practical Task Come into our office to meet the team and walk through a few real life customer scenarios No pressure we just want to see your natural style and how you’d approach different situations

We’d love to hear from you if

• You love helping people and enjoy a chat

• You’re looking for a supportive team and a steady role

• You have great attention to detail and can stay calm under pressure

• You want to grow and build experience in a customer focused role